Product Analyst

Job Title: Product Analyst
Location: Dallas – Ft. Worth Area, TX

Job Description (Primary Purpose)

The Product Analyst will be the subject matter expert while concentrating on executing the long-term product strategy and partner with engineering teams to define, deliver and support a great product that our clients will love.

This position can be remote, but we prefer candidates in Dallas, TX or surrounding areas.

Key Responsibilities and Duties

  • Be the subject matter expert by evangelizing and supporting the product both internally and externally.
  • Own, define and document the product requirements to deliver the product roadmap by collaborating with customers and internal teams to align on needs and priorities.
  • Responsible for maintaining of the product backlog which includes:
    1. Defining Epics that align with the Features in the Product Roadmap
    2. User Story breakdown along with the required Acceptance Criteria
    3. Bug triage and defining the needed steps to reproduce
    4. Stack ranking product backlog items in order to provide a clear priority
  • Lead Backlog Refinement sessions, Sprint Planning meetings and Sprint Review presentations.
  • Attend and actively participating in Daily Stand-ups and Sprint Retrospectives.
  • Collaborate with Product R&D teams and with Product UI/UX teams to ensure enhancements are designed and delivered according to product requirements and company standards.
  • Obtain a deep understanding of the customer journey by identifying and filling product gaps and generating new ideas to drive greater product adoption.
  • Define, track and monitor product adoption metrics.
  • Analyze and organize customer feedback to present to product leadership in order to enable improvements in product adoption.
  • Partner with product operation teams to deliver necessary training and supporting documents.

Experience and Skills

  • 2+ years of software product development experience
  • 2+ years of Agile Software Development Methodology experience
  • 1+ years of business analysis and requirement management experience
  • Using data analysis in decision making processes
  • Quickly learn and become knowledgeable in complex business problems
  • Applying analytical thinking to develop creative problem resolutions
  • Proven experience overseeing all elements of the product development lifecycle

Performance Standards

  • A passion for seeing things from a Customer’s perspective
  • Detail-oriented and able to drill down to find the root of a problem/need
  • Quickly learn and become knowledgeable in complex business problems
  • Applying analytical thinking to develop creative problem resolutions
  • A self-starter with a strong sense of accountability and ownership
  • Data-driven and able to identify the single within the noise
  • Ability to negotiate conflicting objectives and create alignment across functional teams
  • Excellent interpersonal skills, with the ability to communicate at all levels
  • Presentation skills, with the ability to explain complex issues in a simple way

Technical Standards

  • Proficient with Google suite of products (Gmail, Docs, Slides & Sheets).
  • Proficient with Atlassian suite of products (Jira, Confluence & Bitbucket).
  • Intermediate understanding of API development and the supporting tools, such as Postman.
  • Ability to use and/or learn wireframe tools, such as Balsamiq.
  • Ability to use and/or learn product analytics tools, such as Google Analytics.

Education/Certificate

  • MS/BS degree in Information Systems, Computer Science, Engineering or equivalent preferred
  • Certified Scrum Product Owner (CSPO)
  • Professional Scrum Product Owner (PSPO)

Language

  • Strong English speaking and writing skills is required.
  • Mandarin speaker a plus

About DerbySoft

Founded in 2002, DerbySoft is a Shanghai and Dallas-based technology company serving the global hospitality industry. The mission of the company is to facilitate a global distribution network utilizing direct connections be-tween hospitality suppliers and their demand-side counterparts. The company’s infrastructure is globally distributed and its partners include all of the world’s largest hotel companies, online travel agencies, metasearch engines, and other industry participants.

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