AI That Calls Hotels,
So Your Team Doesn’t Have To
DerbySoft AI Voice Agent autonomously calls hotels to verify bookings and payments, confirm VCC details, collect invoices, resolve discrepancies, and handle urgent changes, 24/7 and at scale.
Automate the Call, Capture the Data, Keep Operations Moving
High-Volume Calls to Hotels
Fully Automated
Six repetitive operational workflows from TMCs to hotels handled end-to-end, at the same quality, every single call.
Booking Verification
Confirm reservation details directly with the hotel before guest arrival, reducing chargebacks and disputes.
Authorization Confirmation
Verify card-on-file authorization and pre-authorization status with the front desk, automatically.
Invoice Collection
Request and collect folios, invoices, and supporting documents to close out stays faster.
Booking Discrepancies
Automatically call out and make changes to a booking before the guest reaches the front desk.
Urgent Booking Changes
Delays happen, and AI Voice Agent can communicate these delays when a booking change occurs within the TMC before the guests arrive.
More Hotel Calling Workflows
AI Voice Agent can handle any call to a hotel for verification, including use cases for TMCs, OTAs, Wholesalers, and Payment Providers.
Simple Setup
Real Impact
For TMCs and Payment Providers, plug AI Voice Agent into your existing operations and recover hours of manual calls to hotels, and only pay for the conclusive calls. Each call is made in the time zone of the hotels you are trying to reach, giving you more conclusive calls.
- Scale Call Volume Without Growing Your Back-Office Team
- Free Your Team to Handle Real Exceptions, Not Routine Calls
- A Consistent, On-Brand Experience for Every Hotel Call
- Higher Recovery Rates on Authorizations and Invoices
TMCs Send the Data,
AI Voice Agent Handles the Rest
Send the Request –> AI Voice Agent Calls the Hotel –> AI Voice Agent Speaks with Hotel Staff –> Information is Captured –> Structured Results Return to Your Workflow
Setup Your Calls
Define which hotels to call, information to verify, and any relevant details by bulk uploading via a file or entering information individually. No calls are scripted and can be done in English, Spanish, Japanese, German, French or Italian.
Agent Calls the Hotel
Calls are placed in each hotel’s local time zone, so the agent reaches the right person and avoids unanswered calls, with automatic retries up to a set limit. You are only charged for the conclusive calls.
Conclusive Outcomes Delivered
Structured results are returned in a plain-language summary per call in your dashboard.
When a call cannot be completed, you get a clear reason with a guide on what the next steps should be, either by DerbySoft or your team.
- Resend Reservation
- Email: jessica.gomez@hotel.com
AI Voice Agent Does More Than Reconfirmations,
It’s an Operational Tool that Grows Your Booking Volume
AI Voice Agent handles operational conversations that still require someone to pick up the phone and call a hotel.
DerbySoft Knows Travel, So Does AI Voice Agent
Built by DerbySoft experts, AI Voice Agent nativley understands what the travel industry needs to make daily routines work seamlessly. From reservation structures, folios, rate types, virtual card authorizations, to the difference between a central reservations line and a hotel property front desk. It’s not a generic call bot with a generic travel script. AI Voice Agent natively speaks hotel operations.
Payment Only for Conclusive Calls
You are only charged for clear outcomes, where information is actually confirmed with the hotel. No fees for unanswered/dropped calls or calls that do not have a clear, structured outcome. DerbySoft has the same goal in mind for partners:
A Definitive Answer, Every Time.
Built for Companies that Call Hotels at Scale
Travel Management Companies
Automate booking confirmation, payment and VCC verification, invoice collection, reconciliation, booking discrepancies, and urgent booking changes across thousands of properties.
OTAs and Wholesalers
Verify rates, availability, booking confirmation numbers, and more without staffing 24/7 desks.
Virtual Credit Card Issuers
Confirm credit card authorizations and automatically capture supporting payment evidence.
Common Questions
What languages does the agent speak?
The agent supports English by default, with Spanish, French, German, Italian, and Japanese available on request. Custom voices and accents can be enabled per region.
Is it GDPR and PCI-compliant?
Yes. Call data is encrypted in transit and at rest, retention windows are configurable, and processing aligns with GDPR, CCPA, and PCI-DSS where applicable.
How long does it take to launch a pilot?
Most pilots launch in two to four weeks. We help scope volumes, configure scripts, and validate outcomes before scaling to production traffic.
How does reporting work?
Each call produces a structured outcome, a recording, and a transcript. Results are delivered via API webhook, dashboard, and exportable reports.
How long is one sample call?
Outbound verification calls typically last 45 to 90 seconds. Invoice and authorization calls can run longer depending on hotel response time.
How is pricing calculated?
You are only charged for conclusive calls where verified information was confirmed with the hotel. No fees apply to unanswered calls, dropped calls, or calls where no definitive outcome was reached.
Something we didn’t cover?
Talk to an ExpertRead More on AI in DerbySoft Products
AI Voice Agents in Travel: The Executive Buyer’s Guide
AI Voice Agents represent one of the most practical and immediately deployable forms of AI available to travel companies today. This guide gives you the clarity to evaluate the market, ask the right questions, and move forward with confidence. The question is no longer whether to automate. It’s how fast you can get there.
Let AI Voice Agent Make the Calls, So Your Team Does the Rest
Let’s talk about DerbySoft AI Voice Agent. Pilots launch within weeks.