Customer Support
DerbySoft provides 24/7 support at the CRS level for our Build and Click partners, but we do not provide support at the property level.
If you are at a property and need help, please find below the relevant contact point for the hotel group with which your property is associated. If your CRS provider is not listed below, please contact your GDS or e-Distribution/OTA support organization or department for assistance:
Customer Support
DerbySoft provides 24/7 support at the CRS level for our Build and Click partners, but we do not provide support at the property level.
If you are at a property and need help, please find below the relevant contact point for the hotel group with which your property is associated. If your CRS provider is not listed below, please contact your GDS or e-Distribution/OTA support organization or department for assistance:
General Inquiries: contact@derbysoft.com
Human Resources: jobs@derbysoft.net or hr@derbysoft.net
Radisson
Please contact your Hotel Specialist in the Americas or your Distribution Supervisor in Dublin or Singapore.
Choice
Please contact Data & Channel Management team, via phone (866-953-4570) email OTA.Partners@choicehotels.com
Hilton
Please contact Hilton Online Revenue Analysis Group via email at distribution_operations@hilton.com
Hyatt
Please contact Hyatt GDS Support via email at gds.support@hyatt.com
IHG
Please reach out to the IHG OTA Helpdesk via email at globaldataupdates@ihg.com
Wyndham
Please contact the MyRequest Support Help Desk at myrequest.wyn.com or 1-800-533-4532 / 1-506-640-8993
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