Frequently Asked Questions

One by DerbySoft is an online distribution platform that give independent hoteliers access to the best applications, solutions, and services to help  build revenue and improve guest experience. Whether you are looking for a booking engine, a channel manager, a website builder … your search ends here.
No. One by DerbySoft is available online, just log in directly via the login page of the online distribution platform.
Yes. We pride ourselves on having the fastest and easiest way of connecting to the leading OTAs like,
Yes, we do. We offer help tutorials within the online distribution platform to guide you through the setup process and beyond.
We like to focus on giving you useful and timely self-service tools so that you can get the answers you need without having to wait for someone to get back to you. But for those complicated questions that need the human touch, our Customer Success Managers are just a click away! We aim to get back to you within 24 hours, but we are generally much quicker than that!
Yes. We have a forum available to our users within the online distribution platform where you can see what new features we are working on. You can even post your own ideas and vote on other people’s ideas. We will keep you up to date on the progress of all the ideas you like, so you always know what we’re up to.
Absolutely not. One by DerbySoft does not charge any extra setup fee after your 30-day free trial. We are committed to transparency, and this is why we only charge a simple, monthly flat fee. You can view full terms of service here.
Your monthly flat fee subscription gives you and an unlimited number of users access to a booking engine, channel manager, website builder, a content manager, metasearch management, GDS, all-in-One platform, with One login and for the price indicated above. What’s more, any new future applications, solutions, and services built by DerbySoft will be made available to all subscribers. Hotels will always have the choice to add new functions to their current subscription for free (or, in some cases, for a fee).
No. One by DerbySoft is completely contract-free. All you pay is a flat monthly fee via the payment details you submit upon signing up for the free trial. Your subscription can be cancelled at any time. Full terms of service can be found here. Not only is One by DerbySoft contract-free, but you are using DerbySoft’s time-tested, highly reliable technology.

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