Hotel Calls,
Handled by AI
DerbySoft AI Voice Agent automates outbound calls to hotels for booking verification, authorization confirmation, and invoice collection at scale, around the clock, across every time zone.
High-Volume Hotel Calls
Fully Automated
Three repetitive operational workflows handled end-to-end, at the same quality, every single call.
Booking Verification
Confirm reservation details directly with the hotel before guest arrival, reducing chargebacks and disputes.
Authorization Confirmation
Verify card-on-file authorization and pre-authorization status with the front desk, automatically.
Invoice Collection
Request and collect folios, invoices, and supporting documents to close out stays faster.
Simple Setup
Real Impact
Plug AI Voice Agent into your existing operations and recover hours of manual calling every day.
- Scale Call Volume Without Growing Your Back-Office Team
- Free Your Team to Handle Real Exceptions, Not Routine Calls
- A Consistent, On-Brand Experience for Every Supplier Call
- Higher Recovery Rates on Authorizations and Invoices
You send the data.
The agent handles the rest.
Send booking data via API, CSV upload, or individual call requests, then the agent places the calls, handles retries, and delivers a clear outcome summary for every successful interaction.
Setup Your Calls
Define who to call, what to verify, and any relevant details by bulk uploading via a file or entering information individually. No call scripting needed.
Agent Calls the Hotel
Calls are placed in each hotel’s local time zone, so the agent reaches the right person and avoids unanswered calls, with automatic retries up to a set limit.
Outcome Delivered
You get a result with a plain-language summary per call in your dashboard.
When a call cannot be completed, you get a clear reason and the exact next step to resolve it.
- Resend Reservation
- Email: jessica.gomez@hotel.com
DerbySoft is built for travel.
No generic platform comes close.
Anyone can make a call. Very few understand what’s actually being said on it.
Travel-Native, Not Retrofitted
The agent knows how this industry works: reservation structures, folios, rate types, virtual card authorizations, and the difference between a central reservations line and a property front desk. It’s not a generic call bot with a travel script bolted on; it speaks hotel operations natively.
You Only Pay for Results
You are only charged for conclusive calls, where information is actually confirmed with the hotel. No fees for unanswered calls, dropped calls, or calls that do not reach a clear outcome. Our incentive is the same as yours: a definitive answer, every time.
Built for Companies that Call Hotels at Scale
Travel Management Companies
Automate booking confirmation and reconciliation across thousands of properties.
OTAs and Wholesalers
Verify rates, availability, booking confirmation numbers and more without staffing 24/7 desks.
Virtual Credit Card Issuers
Confirm credit card authorizations and automatically capture supporting payment evidence.
Common Questions
What languages does the agent speak?
The agent supports English by default, with Spanish, French, German, Italian, and Japanese available on request. Custom voices and accents can be enabled per region.
Is it GDPR and PCI compliant?
Yes. Call data is encrypted in transit and at rest, retention windows are configurable, and processing aligns with GDPR, CCPA, and PCI-DSS where applicable.
How long does it take to launch a pilot?
Most pilots launch in two to four weeks. We help scope volumes, configure scripts, and validate outcomes before scaling to production traffic.
How does reporting work?
Each call produces a structured outcome, a recording, and a transcript. Results are delivered via API webhook, dashboard, and exportable reports.
How long is one sample call?
Outbound verification calls typically last 45 to 90 seconds. Invoice and authorization calls can run longer depending on hotel response time.
How is pricing calculated?
You are only charged for conclusive calls where verified information was confirmed with the hotel. No fees apply to unanswered calls, dropped calls, or calls where no definitive outcome was reached.
Something we didn’t cover?
Talk to an ExpertRead More on AI in DerbySoft Products
AI Voice Agents in Travel: The Executive Buyer’s Guide
AI Voice Agents represent one of the most practical and immediately deployable forms of AI available to travel companies today. This guide gives you the clarity to evaluate the market, ask the right questions, and move forward with confidence. The question is no longer whether to automate. It’s how fast you can get there.
Let the agent make the calls. Your team does the rest.
Let’s talk about DerbySoft AI Voice Agent. Pilots launch in weeks.